Refund Policy

We strive to ensure you are completely satisfied with your purchase with Nerth Teamwear. If you are not entirely happy, please review our return and exchange policy below:

 

Eligibility for Returns 

​

1. Timeframe: Items must be returned within 14 days of receiving your order.

2. Condition: All items must be unused, unworn, and in their original packaging.

3. Exclusions: Custom or bespoke items (e.g., personalised apparel) are not eligible for return unless faulty.

​

Exchange Policy 

​

1. Exchanges are accepted for items of a different size or similar value, subject to availability.

2. Please contact us at info@nerthteamwear.com to arrange an exchange.

3. Exclusions: Custom or bespoke items (e.g., personalised apparel) are not eligible for exchange

​

Faulty or Incorrect Items 

​

1. If you receive a faulty or incorrect item, please notify us within 14 days of receipt.

2. We will arrange for a replacement or refund after confirming the issue.

​

Return Process 

​

1. Email our team at info@nerthteamwear.com with your order number and reason for return/exchange.

2. Once approved, ship the item(s) back to us using a trackable method.

3. Refunds (excluding shipping fees) will be processed within 5-7 business days after we receive the agreed returned item(s).

​

Shipping Costs 

​

1. Customers are responsible for return shipping unless the item is faulty or incorrect.

2. For exchanges, we cover the shipping cost for the replacement item.